top of page

Refund Policy

Effective Date: 05/01/2025


Company Name: Property Repair Doctors LLC
Website: www.propertyrepairdoctors.com

A Legal Disclaimer

The explanations and information provided in this Refund Policy are intended as general guidance based on our current service operations. They do not constitute legal advice. Property Repair Doctors LLC reserves the right to amend this policy at any time without prior notice. For case-specific questions, we recommend contacting our support team directly or consulting your local consumer protection laws.

Refund Policy – The Basics

Property Repair Doctors LLC is committed to delivering high-quality contracting and home repair services with fairness and transparency. Because each job is customized to the client's home, refunds are not automatic and are assessed on a case-by-case basis.

 

Refunds may be issued under the following conditions:

  • A significant portion of the agreed-upon work was not completed

  • The customer has submitted a written concern within 5 business days of service

  • The quality of work clearly fails to meet the scope outlined in the agreement

 

We do not offer refunds for:

  • Completed services that meet reasonable workmanship standards

  • Customer cancellation after labor or materials have been committed

  • Delays caused by external factors (e.g. weather, third-party vendors, access issues)

 

All refund requests must be submitted in writing to info@propertyrepairdoctors.com with full documentation and photos, if applicable.

What to Include in Your Request

When submitting a refund request, please include:

  • Your name, project address, and invoice number

  • A detailed explanation of the issue

  • Supporting documentation (photos, receipts, communication)

  • Your preferred resolution (refund, rework, discount, etc.)

Refund Resolution Process

Once a refund request is received:

  1. A manager will review the claim within 5 business days

  2. We may schedule a site revisit to inspect the issue

  3. If eligible, a partial refund or rework may be offered at our discretion

  4. Refunds (if approved) will be processed via the original payment method within 30 days

 

Contact Us

 

If you have questions or concerns about this policy or your specific project, please reach out to:

Email: info@propertyrepairdoctors.com
Phone: (888) 895-7273

bottom of page